Our customer care department Found for:

• Responding to customer inquiries
• Customer satisfaction survey
• Branches, locations and addresses
• Helping customers solve any problems
• Assist customers with after-sales services
• Providing SkyTeam & other services
• Assistance in providing shop online services
• Providing information about the company's offers and products
• Providing proactive assistance to customers
• Processing transactions and orders

About Testahel Loyalty Program:

We present to you the loyalty program (testahel) because you always deserve the best and you deserve to be our partners in the success that we achieve through you. (testahel) is a point-acquisition program for all our purchases on eye fashion optics INVESTMENT (S.A.E), whether the purchases are through the app, the website, or through our branches, and you can benefit from the points that have been earned at any time and for any of our products.

Program Benefits:

• The ability to use points at any time and for any product, even during times of offers
• Points are valid for one year from the date of purchase and acquisition
• Earn points on all purchases across all channels
• Redeem points for any products in our catalog
• Exclusive member benefits and early access to offers

About Our Eye Care Program:

EYE one of the most important blessings of god upon us. It is the window of the soul to the world in which we live. We have a duty to take care of her safety and the correct eyesight. And since we bear a great responsibility in the eye care and vision health system, we have taken upon ourselves to provide a complete service to ANYONE who needs it.

Our Services Include:

• A medical network of the best ophthalmologists and hospitals
• Elite of the best opticians trained at the highest level
• Book with the nearest and best doctor to you
• Enjoy our exclusive services that we provide to you
• Comprehensive eye examinations
• Vision correction consultations
• Preventive eye care programs
• Follow-up care and monitoring

Eye Fashion Optics Mobile Application:

Now you can choose your glasses and make your order using Eye Fashion Optics mobile application. We were the first company to launch Mobile application in Egypt to reach all our target clients with a lot of services.

App Features:

• Shop Online - Browse and purchase from our complete catalog
• Sky Team - Home delivery and consultation service
• Eye Care Program - Book appointments and manage your eye health
• Call Center (15026) - Direct access to customer support
• Loyalty Program Testahel - Manage your points and rewards
• Virtual try-on features
• Order tracking and history
• Exclusive app-only offers and discounts

Shop Online with Convenience:

For the first time, Eye Fashion Optics INVESTMENT (S.A.E) provides new service for customers who cannot visit the stores to get their sunglasses or optical frames because of many issues like they have no time because of busy business and tight schedule or because of their health issues.

Online Shopping Features:

• Complete catalog of frames and sunglasses
• Virtual try-on technology
• Prescription lens customization
• Secure payment options
• Home delivery service
• Easy returns and exchanges
• Customer reviews and ratings
• 24/7 shopping convenience

Sky Team - We Bring the Shop to You:

Sky team will bring the shop to you at your place wherever you are AND will bring to you too many models to choose between and compare at your home or office or anywhere. You will get this service by a professional team of opticians and OPHTHALMOLOGIST if you need that and finally you will get this service for free.

Sky Team Services:

• Home consultation service
• Professional opticians at your location
• Ophthalmologist consultation available
• Wide selection of frames to choose from
• Compare and try multiple models
• Free service - no additional charges
• Flexible scheduling
• Professional fitting and adjustment